1. No Return or Exchange on Custom Orders

• All our products are customised according to your size, design, and branding requirements.
• For this reason, we do not accept returns, exchanges, or order cancellations once production has started.
• Please review your design proof, sizes, and details carefully before approval.

2. Cancellation Policy

• Orders cannot be cancelled after payment or after design approval.
• If production has not started yet and cancellation is possible, it will depend on the situation. In such cases, a service/deduction fee may apply.

3. Damaged or Defective Items

We ensure quality control, but in rare cases if you receive a damaged product:

Eligibility for Replacement

You may request a replacement only if:

• The product is physically damaged, torn, or crushed during delivery, AND
• You report the issue within 24 hours of receiving the parcel.

Requirements

You must provide:

• Unboxing video from the start, without cuts
• Clear images of the damaged item
• Your order number and contact information

Requests without proper proof cannot be processed.

What Is Not Considered a Defect

• Slight color variations
• Minor design or printing differences
• Issues caused by incorrect measurements provided by the customer
• Damage caused after the order was received

4. Color Variation Disclaimer

• Printing colors may slightly differ from digital screens.
• Such variations are normal in packaging printing and not valid grounds for a refund or return.

5. Refund Policy

• No cash refunds are offered for customised packaging orders.
• In rare approved cases (e.g., duplicate payment), refunds will be processed via bank transfer or mobile wallet.
• Refund time: 5–10 working days.

6. Wrong Details Provided by Customer

We are not responsible for issues caused by:

• Incorrect size or dimensions shared by the customer
• Low-quality artwork files
• Wrong color codes or printing instructions
• Delayed approval by the customer

Such cases are not eligible for refund or replacement.

7. Lost or Delayed Shipments

• We ship through reliable courier partners.
• However, courier delays or lost packages are handled according to the courier company’s policies.
• We are not responsible for courier-related delays.

8. Contact Us

For return, damage claims, or refund-related questions, reach out to us:

Email: [your email]
Phone/WhatsApp: [your number]