Clay Packaging Ltd

This Privacy Policy explains how Clay Packaging Ltd collects, uses, and protects your personal data when you use our website and services.

1. Information We Collect

We may collect and process the following data:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment information (processed securely via third-party providers)
• IP address and browser data

2. How We Collect Data

We collect data when you:

• Place an order
• Fill out a form
• Contact us
• Browse our website

3. How We Use Your Data

We use your data to:

• Process and manage orders
• Communicate with you
• Improve our services
• Send updates or promotional emails (with consent)
• Prevent fraud and ensure security

4. Legal Basis for Processing

We process your data under:

• Contractual necessity
• Legal obligations
• Legitimate business interests
• User consent

5. Data Retention

We retain your data only as long as necessary for legal, accounting, and business purposes.

6. Data Protection Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data transfer

7. Data Security

We implement strong security measures to protect your data from unauthorized access.

8. Cookies

We use cookies to enhance user experience, track website usage, and improve performance.

9. Third-Party Sharing

We may share data with:

• Payment processors
• Delivery companies
• IT service providers

We do not sell your personal data.

10. International Transfers

Your data may be transferred outside the UK with appropriate safeguards.

11. Changes to Policy

We may update this policy at any time. Changes will be posted on this page.

12. Contact

Email: support@claypackaging.co.uk