1. General Information

• These Terms & Conditions apply to all visitors, customers, and users of our website.
• We reserve the right to update or modify these terms at any time without prior notice.
• Continued use of our website indicates acceptance of any changes.

2. Our Services

• We provide customised cardboard packaging, including boxes designed according to your size, color, artwork, and branding requirements.
• Final results depend on the design details shared by the client.
• We may refuse projects that include inappropriate, copyrighted, or illegal content.

3. Orders & Approval

• All custom box orders require full details including size, quantity, design files, and printing instructions.
• Once the design proof is shared, the customer must review and approve it before production begins.
• After approval, no changes can be made to size, design, or colors.

4. Payment Terms

• Payment must be made in advance for all custom orders.
• Orders will only be processed once payment is received.
• We are not responsible for delays caused by incomplete payments.

5. Production Time

• Standard production time is 7–14 working days, depending on order quantity and complexity.
• Urgent orders may involve additional charges.
• Production timelines may extend during peak seasons, load-shedding, material shortages, or nationwide holidays.

6. Shipping & Delivery

• We offer delivery across Pakistan through trusted courier services.
• Delivery timelines depend on your location.
• Any delays caused by courier companies are not our responsibility.
• Shipping charges are non-refundable.

7. Colors & Printing Disclaimer

• Due to printing processes, screen differences, and material texture, slight color variations may occur.
• Such variations are normal in packaging printing and are not considered a defect.

8. Returns, Refunds & Exchange

• Since all orders are custom-made, we do not accept returns, refunds, or exchanges.
• If you receive damaged items due to courier mishandling, you must report it within 24 hours of delivery with proof (photos and videos).
• After verification, we may offer partial compensation or replacement depending on the situation.

9. Intellectual Property

• All designs, mockups, and creative content shared on our website and social pages are the property of [Your Brand Name].
• Customers are responsible for ensuring they own rights to any artwork or logos submitted.

10. Privacy & Data Protection

• We respect your privacy. Any personal or business information shared with us will be used only for processing your order and will not be shared with third parties, except courier services.

11. Limitation of Liability

• We are not liable for:
  • Delays caused by the client (late approvals, incomplete files, wrong details).
  • Variations in printing colors.
  • Courier delays or mishandling.
  • Losses arising from improper use of packaging.

12. Contact Information

For any questions, concerns, or order-related queries, you may contact us at:
Email: [your email]
Phone/WhatsApp: [your number]